Privacy Policy

Privacy Policy

This privacy notice has been compiled to help you understand why we ask you for your personal information when you use one of our websites and how we will store and use this information. CampusWish is committed to protecting your privacy when you use our services.

Information we collect 

Do you know what personal information is? 

We may collect personal information about you. This can be anything that identifies and relates to a living person and can include information that when put together with other information can then identify the person. For example, this could be your name, contact details, email address and/or telephone number.  

Why do we need your personal information? 

We may need to use some information about you to: 

  • deliver services and support to you 
  • manage those services we provide to you 
  • train and manage the employment of our workers who deliver those services 
  • help investigate any worries or complaints you have about your services and to answer your questions and enquiries 
  • allow you to participate in online training and interactive features of our services if you choose to 
  • check and improve the quality of our services 
  • help with research and planning of new services 
  • send you information which we think might be of interest to you if you have agreed to this 
  • send to third parties where we have retained them to provide services that we, you or our client have requested 
  • monitor compliance with our equal opportunities policy 
  • carry out our obligations arising from any contracts entered into between you and us 
  • market our related products and services to you, where you have given your consent for us to do so 

We reserve the right to transfer your data if CampusWish is sold, goes into a merger, liquidation or receivership or transfers all, or substantially all, of its assets to a new owner. This will only take place if the third party agrees to adhere to the terms of this privacy statement. We will let you know of any such transfer and you will be able to opt-out if you wish. 

We only use what we need 

We’ll only collect and use personal information if we need it to deliver a service or meet a requirement.  

If we don’t need personal information we’ll either keep you anonymous if we already have it for something else or we won’t ask you for it. For example, in a survey we may not need your contact details we’ll only collect your survey responses. 

If we use your personal information for research and analysis, we’ll always keep you anonymous or use a different name unless you’ve agreed that your personal information can be used for that research. 

 We don’t sell your personal information to anyone else.   

What you can do with your information 

The law gives you a number of rights to control what personal information is used by us and how it is used by us.  

You can ask for access to the information we hold about you 

We would normally expect to share what we record about you with you, whenever we assess your needs or provide you with services.  

However, you also have the right to ask for all the information we have about you and the services you receive from us. When we receive a request from you in, we must give you access to everything we’ve recorded about you.  

However, we can’t let you see any parts of your record which contain: 

  • Confidential information about other people; or 
  • Data a professional advisor thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or 
  • If we think that giving you the information may stop us from preventing or detecting a crime 

This applies to personal information that is in both paper and electronic records.  

If you ask us for access to your information then we’ll ask you to provide evidence so that

Who do we share your information with? 

We use a range of organisations to either store personal information or help deliver our services to you. Where we have these arrangements, there is always an agreement in in place to make sure that the organisation complies with data protection law.  

Sometimes we have a legal duty to provide personal information to other organisations. This may be because we need to give that data to the courts. 

We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. This doesn’t happen often, but we may share your information: 

  • to find and stop crime and fraud
  • if there are serious risks to the public, our staff or to other professionals 
  • to protect a child 
  • to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them 

For all of these reasons the risk must be serious before we can override your right to privacy.  

If we’re worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we’ll discuss this with you and, if possible, get your permission to tell others about your situation before doing so.  

We may still share your information if we believe the risk to others is serious enough to do so.   

There may also be rare occasions when the risk to others is so great that we need to share information straight away.  If this is the case, we’ll make sure that we record what information we share and our reasons for doing so. We’ll let you know what we’ve done and why if we think it is safe to do so. 

How do we protect your information? 

We’ll do what we can to make sure we hold records about you (on paper and electronically) in a secure way, and we’ll only make them available to those who have a right to see them. Examples of our security include:  

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or what’s called a ‘cypher’. The hidden information is said to then be ‘encrypted’ 
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it 
  • Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong 
  • Regular testing of our technology and ways of working including keeping up to date on the latest security updates

You can find more details of our Information Security expectations on our online policy.  

Changes to our Privacy Statement 

From time to time we may make changes to this privacy statement. Any changes will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use personal data in a manner significantly different from that stated in this privacy statement, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner. 

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Cookies and how you use this website 

To make this website easier to use, we sometimes place small text files on your device (for example your iPad or laptop) called cookies. Most big websites do this too. 

Cookies improve things by: 

  • remembering the things you’ve chosen while on our website, so you don’t have to keep re-entering them whenever you visit a new page 
  • remembering data you’ve given (for example, your address) so you don’t need to keep entering it 
  • measuring how you use the website so we can make sure it meets your needs 

By using our website, you agree that we can place these types of cookies on your device.  

We don’t use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies). 

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish. 

To learn more about cookies and how to manage them, visit or watch a video about cookies. 

Other people’s cookies 

We use videos from YouTube and feeds from other websites such as Facebook and Twitter. These websites place cookies on your device when watching or viewing these pages. 

Below are links to their cookie policies: 

Turning off cookies 

You can stop cookies being downloaded onto your computer or other device by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this website. 

There is more information about how to delete or stop using cookies on

Further guidance on the use of personal information can be found at  

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